> Shipping and Delivery Policy

Delivery Policy

An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.

Delivery dates noted apply to orders placed by 5:00 pm local time and where credit approval and product availability are confirmed by 5:00 pm on the same business day that the order is placed. (Note: Business days are defined as Monday through Friday, except holidays.) Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders unless email address is submitted.)

Our catalog, Web site and retail businesses are operated within the contiguous Malaysia for customers within the Malaysia and therefore do not ship or bill to international addresses. We delivers to street addresses (not P.O. Boxes or APO/FPO) in the contiguous Malaysia only.

Certain items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items, a loading dock is needed. If one is not available, delivery personnel   will bring your order to the tailgate of the truck; you will be responsible for unloading the items and bringing them into your building.

Delivery Option

You can have your items delivered to your home or office, or you can have them delivered to one of our retail stores, where you can pick them up.

How much does it cost to have something delivered?

Orders under RM50 are charged a RM9 delivery fee. We reserves the right, in our sole discretion, to change our delivery policy and delivery fees.

How do I get free delivery?

Free delivery is available for all our members, all orders placed on the in-store kiosk, and all online orders of RM50 or more. You can also have your order delivered to one of our retail stores for no charge.

If I buy something online, can I pick it up in the store, rather than having it delivered to my home or office?

Yes. That is one of your delivery options. In-store pickup is available for no charge

Can I just pay the driver for my order?

At this time, we do not accept C.O.D. orders. Anyway, if you really want to pay in that way, you may call us at 03-79809809 (Central), 05-2419852 (Northern) for negotiate.

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 > Shipping and Delivery Status

How will I know whether my order has been shipped?

When you place an order on spiritmedia.com.my, we’ll send you an confirmation to let you know when it’s been shipped and is headed on its way to you.

What does it mean when I'm told my   order is processing, shipped, item(s) not available, canceled?

Processing means we've received your order and are in the process of filling it.
Shipped means we've filled this portion of your order. It's on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative will be contacting you with more details.
Canceled means the order was canceled by either the customer or us. A Customer Service Representative will be contacting you with more details.

How long will it take for my order to be delivered?

We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping   practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

We deliver between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped, and whether or not there are any problems with it that have been reported to us that could delay delivery. If you need further information, you can call us at 03-79809809 (Central) 05-2419850 (Northern).

Delivery dates noted apply to orders placed by 5:00 pm local time and where credit approval and product availability are confirmed by 5:00 pm on the same business day that the order is placed. (Business days are defined as Monday through Friday, except holidays.) Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders if email address is not submitted.)

For more specific delivery details, please refer to your order.

Can I get my order delivered today?

We do not offer same-day delivery at this time. If you need an order today, we suggest visiting one of our retail stores.

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> General Exclusion

Paper Products

Free delivery services are not including Paper products. Additional fees may apply. Please call us for paper product purchase.